Handle daily global task regarding delivery request during APAC time zone between service providers (e.g., DHL/UPS and local carriers such as SFE as well as IOR agent) and internal departments (e.g., Customer Service, Premium Service, Partner Service) through using a ticket management tool to achieve global OKR target;
Support boutiques set up regarding delivery process demands;
Support APAC domestic orders processing globally including return order;
Responsible for the effective execution of specified business or project deliverables to time and quality standards;
Assure a high level of service both on the time as well as on the quality of the responses;
Who you are:
You will be fluent in Korean, English and Mandarin;
You have knowledge or experience related to B2C or E-commerce;
You have international commerce knowledge including customs procedures, regulations and documentation;
You have proactive working attitude and a customer-oriented mindset;
You are capable of working under pressure and open-minded to adapt to changes;
(We do appreciate all applicants, but only selected candidates will be contacted by us. And all information provided will be kept confidential.)