日語客服

Teleperformance集團簡介

Our Group

我們是外包全渠道客戶體驗管理領域的世界領導品牌。

We are the worldwide leader in outsourced
omnichannel customer experience management.

Teleperformance互聯企信是全球知名外包客服、外包呼叫中心專家，以及專業BPO（企業流程外包）服務提供商，通過提供客戶關懷、技術支持、客戶挖掘、數字解決方案、分析方法、后臺辦公和其他專業化服務，幫助全球最受尊敬的大型品牌與他們的客戶建立連接，確保貫通積極的客戶互動。無論是您的客戶聯絡您，或是您聯絡您的客戶時，我們隨時隨地提供支持，確保您的客戶在任何渠道均獲得獨特的品牌客戶體驗 。

Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office, and other specialized solutions to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand across all channels.

我們不斷投資研發，深入了解不同國家、行業、渠道和年齡層的客戶想法、行為與需求。我們是客戶服務體驗、人際互動方面的專家，這讓我們獨具優勢，在每一次接觸中交付出色的客戶服務體驗。

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

近四十年來，我們幫助全球160多個市場的客戶加強他們與客戶之間的關系。

For almost four decades, we have been helping our clients in more than 160 markets around the world strengthen their relationships with their customers.

我們的團隊擁有190,000名充滿激情的員工，分布在65個國家，工作于311個分支機構，使用75種語言提供出色客戶體驗。

We are a team of 217,000 passionate people working in 340 sites providing outstanding customer experience from 74 countries in 265 different languages and dialects.

作為全球最大的私營雇主與毋庸置疑的全球行業領導品牌之一，我們的策略是吸引并保留優秀人才，為他們提供一流工作環境，由此激勵我們的全球團隊。我們深知快樂的員工能夠創造出更優質的體驗，由此提高客戶滿意度與保留率，助力客戶實現增長。

As one of the world’s larger private sector employers and clear global industry leader, our strategy is to attract and retain the best people and provide the best working environment to inspire our teams all around the world. We know happy employees are more engaged to make a better experience that drives higher customer satisfaction, retention and growth.

正因如此，我們投入激情、締造卓越。

That is why we transform passion into excellence.